Patient Safety & Our Commitment to Care
N12 Dental Care – Excellence in Care & Confidence in Smile
At N12 Dental Care, your health, safety and wellbeing are at the heart of everything we do.
We are committed to providing high-quality dental care in a safe, welcoming and professional environment. Our team follows established clinical standards, infection prevention procedures and patient safety protocols to ensure that every patient receives care with confidence and peace of mind.
We promote an open and supportive safety culture where all members of our team are encouraged to raise concerns, share ideas and continuously improve the quality of care we provide.
Our Commitment to Patient Safety
To maintain the highest standards of patient care, we are committed to:
- Infection Prevention & Control: Following current UK infection prevention and control guidance, including the Department of Health’s HTM 01-05 guidance for dental practices.
- Instrument Sterilisation: Ensuring reusable dental instruments are thoroughly cleaned, decontaminated and sterilised in accordance with established protocols.
- Clinical Cleanliness: Cleaning and disinfecting dental chairs, treatment surfaces, equipment and frequently touched areas between patients.
- Personal Hygiene & Protective Equipment: Maintaining high standards of personal hygiene and using appropriate personal protective equipment (PPE).
- Water Quality & Safety: Monitoring and maintaining dental unit waterlines in accordance with relevant guidance.
- Safe Waste Disposal: Handling and disposing of clinical waste and sharps safely in accordance with current regulations.
- Staff Health & Safety: Following occupational health procedures to minimise risks to patients and staff, including appropriate management of blood-borne infection risks.
- Safeguarding: Ensuring our team receives appropriate safeguarding training to protect children and vulnerable adults.
- Continuous Training: Supporting our clinical and non-clinical team through ongoing professional development, training and regular updates on patient safety procedures.
Clinical Governance & Quality Assurance
At N12 Dental Care, we are committed to maintaining effective clinical governance systems that support safe, effective and high-quality dental care.
Our approach includes:
- Regular clinical audits and risk assessments.
- Monitoring and reviewing incidents, concerns and patient feedback.
- Maintaining appropriate policies and procedures.
- Supporting staff training, development and professional accountability.
- Reviewing our services to identify opportunities for improvement.
Our Practice Manager and clinical team work together to maintain these standards and ensure that patient safety remains a priority.
Our Patient Safety Charter
Your safety. Your comfort. Your confidence.
We believe every patient deserves to feel safe, respected and informed throughout their dental journey.
At N12 Dental Care, we aim to:
- Treat every patient with dignity, kindness and respect.
- Provide clear explanations of treatment options, benefits and potential risks.
- Obtain informed consent before treatment.
- Respect patient confidentiality and protect personal information.
- Maintain a clean, safe and comfortable clinical environment.
- Listen to patient concerns and respond promptly and professionally.
- Encourage patients to participate in decisions about their dental care.
Your Feedback Matters
We welcome your comments, suggestions and feedback, as they help us continuously improve our services.
If you have any questions or concerns regarding patient safety or the care you have received, please speak to our Practice Manager.
N12 Dental Care
Address: 753 High Road, North Finchley, London N12 8LG
Telephone: 020 8492 9710
Website: www.n12dentalcare.co.uk
Excellence in Care & Confidence in Smile
