N12 Dental Care – Your Feedback Matters

At N12 Dental Care, we are committed to providing high-quality dental care in a professional, respectful and welcoming environment.

We take all patient concerns and complaints seriously and aim to resolve them promptly, fairly and transparently. Your feedback helps us maintain and improve our standards of care.

How to Make a Complaint

Step 1: Contact the Practice

If you are unhappy with any aspect of your treatment or experience, please speak to a member of our reception team or contact the Practice Manager.

Complaints can be made in person, by telephone or in writing.

Step 2: Investigation

All formal complaints are referred to the Practice Manager, who will coordinate an appropriate investigation.

Where a complaint relates to clinical treatment, the treating dentist or hygienist will be consulted, and relevant clinical records may be reviewed.

Step 3: Acknowledgement & Response

• We aim to acknowledge complaints within 3 working days.
• We aim to provide a response within 10 working days, where reasonably possible.
• If further investigation is required, we will keep you informed and agree an appropriate timeframe.

Step 4: Resolution

Following our investigation, we will explain our findings and any proposed actions.

We aim to resolve complaints fairly and sensitively, while maintaining patient confidentiality and professional standards.

All complaints are documented and reviewed to support continuous improvement.

If You Remain Dissatisfied

If you are unhappy with the outcome, you may seek independent advice or escalate your complaint through the appropriate organisation.

For Private Dental Treatment

Dental Complaints Service (DCS)

An independent, impartial service that helps resolve complaints relating to private dental treatment.

Website: https://dcs.gdc-uk.org
Telephone: 020 8253 0800

For NHS Dental Treatment

You may contact your local NHS Integrated Care Board (ICB) for advice or to make a complaint directly.

Website: https://www.england.nhs.uk/contact-us/feedback-and-complaints/

If you remain dissatisfied following the NHS complaints process, you may contact the Parliamentary and Health Service Ombudsman.

Website: https://www.ombudsman.org.uk

General Dental Council (GDC)

The GDC regulates dental professionals in the UK and investigates serious concerns involving professional conduct, patient safety or fitness to practise.

The GDC does not resolve routine treatment disputes or arrange refunds.

Website: https://www.gdc-uk.org/raising-concerns

Raise a concern about a dental professional: https://contactus.gdc-uk.org/Concern/Complaint/DentalProfessional

Contact N12 Dental Care

For further information or to raise a concern, please contact:

Practice Manager

N12 Dental Care
Address: 753 High Road, North Finchley, London N12 8LG
Telephone: 020 8492 9710
Website: www.n12dentalcare.co.uk

We value your trust and are committed to listening, learning and continually improving the care we provide.